Who's to blame?
Out of context: Reply #11
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- Horp0
In a situation like this the first question to always ask a client who has taken on the job of printing is to ask "Were the mistakes present on the proof that you signed off?"... They are then forced to declare they didn't request or see a proof, at which point you can confidently state that the errors are not present in the document you supplied them with and part of the job of handling the print is to sign off a proof.
It was entirely their responsibility to ensure the 30,000 units they were producing were going to be printed correctly, and as long as the files you provided were correct its really not your responsibility.
I am sure you will have great difficulty getting paid for this work, but the first thing you need to do is close the door on any discussion that you are liable in any way.
- Don't even ask IF they got a proof, act as though its a given that they did from the get go.Horp
- Thanks for that helpful response Horp.Sandman_1982
- Exactly, that was the first thing I asked.Sandman_1982