Apple - Battery
Apple - Battery
Out of context: Reply #17
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- Gucci0
they want your machine? say no way.
It's your work machine and you're in dire straits without it functioning at 100%.
The old saying goes: don't hesitate... escalate.
tell the person on the phone that apple sent you a faulty battery. when they don't want to give it to you or give you the runaround, politely ask to speak to a manager. They're obviously not the person you need to speak to - and/or don't fully understand your problem.
Hope it works out. If not - that's going to be the most bitter $80 you've ever spent.