Apple - Battery
Apple - Battery
Out of context: Reply #19
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- SteveJobs0
i have a friend who worked in the call center support field for many years. basically, they refuse your requests (sometimes no matter how resonable) to deter those unscrupulous folks who would take the time out of their day to wear down the support rep for a new battery. basically if you're willing to bitch and moan, be it nicely or aggressively, you WILL eventually get what you want.
this is true for any company out there, especially one the size of apple.after enough disgruntled customers blog about their experiences, to the public, the value of these warranties diminishes and apple certainly wants to avoid that.
it's just a matter of working your way through the tiers.
sad but true.
take it from me. i'm Steve Jobs.