Dear American Airlines
Dear American Airlines
Out of context: Reply #10
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- stem0
Great post Autokern,
Your redesign makes complete sense and it's almost impossible to understand why it doesn't look this way already.
The reply form X was honest and managed to explain the situation without bitchin' (which must have been very difficult).
Sadly though, this kind of thing happens everywhere. Imagine how many great people work at General Motors who have given their opinions effort and expertise over the years, only to have it overruled, adapted or simply ignored...