Big Time Client Issue - Advice?
Out of context: Reply #30
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- keithrondinelli0
To answer some questions:
It's always been very difficult, at least for me, to create black and white language in a contract that deals with "revisions". What constitutes a revision, necessarily? It seems to me these things have to be evaluated on a case-by-case basis, so, at first, I was like, "OK, I'll change the font, that's easy. OK, no problem, I can make that bigger." But then all these little things that I consider more "tweaks" than "revisions", start to add up, and I reached a sort of breaking point. I also have pushed back a few times. Two weeks ago the client shoots me an email stating they'd like "full screen video" along the lines of something they saw on someone else's web site, and I said that this was beyond scope. Then, they want something else, and I push back, and they say, "well, we've already abandoned our hope of full screen video, so please work with us to do this next thing, " and so on. So, what's very black and white on the page becomes a very messy tug-of-war that has a lot to do with shifting perspectives, etc. Anyway...