Online store + CMS
Out of context: Reply #3
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- lukus_W0
Hmm.. well - I suppose, it's not really good enough.
"[..] it removed those items from their cart but didn't display a message explaining why."
Sounds like a quick fix would be to make sure a message _is_ added explaining why.
I think this is a problem that's specific to paid-for (non-opensource) systems.
They have a product which is supported by a small team, and because they have limited resources it's difficult for them to scale their operation as they build up a larger client-base. It's also difficult for them to explore all the relevant concerns of their client-base for the same reason.
I've heard of similarly disruptive problems with Magento - where issues have been left for months without a reply; because users aren't contributors - and are dependent on the small Magento team to solve the problem.
This is where (imo) an open-source system provides more benefit. All the people making use of it are generally committed to helping improve the CMS product - and solutions are worked on by the users. There's not so much dependency on a parent company to fix issues.