Client back from dead
Out of context: Reply #12
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- grafician3
Ok, so can you not be just reactionary and switch to curiosity, asking the client what prompted him to ask for more work after 3 years?
Find out the root of this, as this is truly one of a kind ask from a client lol
@sted your reply denotes just as much arrogance as the client asking for work after 3 years, never be that dismissive with clients.
So a reply could be something like:
"Hello X
Thanks for getting in touch after all this time. [make him feel a bit guilty for ghosting]
Regarding our previous agreement, that is no longer in effect as booking my services upfront and delivering part of the work as a design for the landing page (as I see here in my work archive) was well covered by your initial deposit. Thank you for that.
So at this time, what prompted you to get back to me, do you need my help with anything else?
If that is the case, unfortunately I'm not available for design work during these troubling times.If I can refer you to somebody else, let me know.
With regards,
[you]"- Interesting. Why ask what he needs help with if I'm not available?e-wo
- Because you're a professional and ofc because "work hard and be nice to people"grafician
- But 1. you show class, empathy, genuine authenticity 2. maybe you can actually refer the project to somebody who needs it? 3. maybe he changed after 3 years...grafician
- Either way, never be dismissive with clients, even if you can't help anymore, always act with respect.grafician
- that's how you do it, excellent advicejpgjpg
- Good approach I think toopedromendez