Dear American Airlines

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  • mg330

    I'm well familiar with web sites and too many hands in the pot. Working for a company that designs and builds law firm web sites, the ideal situation is when the Marketing department has an established web team and has a great deal of autonomy to do what's best for a firm - with some level of approval from key partners.

    The other side of that is a smaller scale situation like the one described by Mr. X. I've had projects stall out for months now because the oddest things are held up in debate about color, position, length of content, etc. It's even worse when lawyers who don't understand the web much at all, or modern/contemporary design and best practices just flat out insist that the most archaic features go on a web site.

    I don't have too much trouble with this, most of my clients are great to work with and really value what I bring them, but some people I work with really have difficulty with it.

    mg33 0Permalink
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    Dogear
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    • < Wow! You are sooo fucking enlightening. A man of true knowledge you are.GetRefresh
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  • Chief0

    i just had the pleasure of flying AA from LA to Atlanta. Never again. All four of my planes were shit. Old, uncomfortable. I doubt they'd been updated since the mid-80s. The exact same goes for the flight attendents: old, uncomfortable.

    Chief 0Permalink
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    Dogear
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  • vaxorcist0

    Yes, we can deride the evil marketing folks and the beancounters, but this exchange is something I wish I could have given my students when I was teaching a few years ago....

    Two issues not brought up yet:
    1. Sometimes bad design is good business, ask any supermarket architect, "staple" things people want are in the back so as to force people to walk past all the junk food... this would be considered bad UX but profitable... I also once worked at a place where we could reduce the number of clicks in our site to the most common pages, but we were depending on banner ad impression revenue, so that would lose us money.....

    2. Since most airline tickets are booked on Expedia, Travelocity, Orbitz, etc... an airline site may be less impactful to the bottom line than say, the quality of, uh, actual airline service..... so this may be somwhere where we over-rate our importance...

    vaxorcist 0Permalink
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    Dogear
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    • dMullins0

      My first and last experience with AA was shite. Flight was delayed, ended up laying over for about 12 hours. AA refused to give us any food vouchers, no pillows, no blankets, nothing.

      I was fucking heated.

      dMullins 0Permalink
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      Dogear
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      • then why did you want a blanket?version3
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