paying for your mistakes
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- 43 Responses
- DaveO0
@ monospaced – i wouldn't do that. was just ranting.
- kgvs720
So what happened?
- blogger0
I remember when we made a mistake on a Johnnie Walker package several years ago. Was a costly mistake at 20k, but the client still paid for all of it.
- pizzafire0
the printers must LOVE it when this happens. paid twice for the same job.
- fyoucher10
Technically, it's your mistake, you should pay for it. If this was a high paying client, like say...AT&T or some shit like that, you should just eat it. It's your mistake, she doesn't have to notice it (especially if she supplied the correct number).
However, it's your GF's friend and you're not charging her much. Say, 'I fucked up. Sorry. Do you want to split the cost of the reprint? If not, do you have any sisters? Do you do happy endings?". Then go from there.
- hans_glib0
pay for the reprint and use the £200 left in the budget to buy yourself some sign-off forms for next time.
- dMullins0
I'm confused now...
If she says no and you take down her website you risk being sued for destruction of property. I'm not sure I understand how a business card and a website are related. Either way, the client owns the website, and you could get in serious trouble if she figures out how to report this.
- inkpink0
"can't find the email" says to me unorganized designer at fault.
- utopian0
Your presence on this page means you're about to find out.
- iCanHasQBN0
i say 50/50. whats the point of a sign-off if she's not going to take any effort in looking over the information? the signature means something.
i hate this about the print field. you make one tiny mistake and it costs many thousands of dollars, and sometimes legal & relationship troubles. if you make a mistake on a website, it's a 1-minute fix and costs zero money. should've been a web designer.
- capn_ron0
I just did it. Same thing, a friend needed a letterhead/envelope package. The address numbers were wrong from the very beginning. I chose to pay for the mistake since it will end up costing me about $200 after they pay for the original invoice.
I could have asked the for 50%, but the money I will pay out will come back to me for taking care of this for sure. Doing work for friends has always caused me the most trouble. But they are friends and we do stupid stuff for them and with them. So be it.
At least you learned from it.
- t_rock0
If you are absolutely sure she signed off, then go 50/50... otherwise suck it up and pay for the reprint. If you piss off the client they'll talk smack about you to everyone they can. It's all about the service these days.
- tesmith0
As a printer it always seems that both the designer and the client who are responsible expect me to cover the costs. Not that there is any justification for their stance
- inhaler970
ask for a copy of the sent email... if she's right, you're screwed and thats the cost of doing work. if she cant print out said email, shes in the wrong i say. either way friends and money dont mix.
- detritus0
I guess I'd argue for the split, but it really depends on how how much emphasis you placed on it when you sent the final proof - it's one thing to expect a corporate client to understand the implications of a sign-off, another for a hairdressing chum.
- JSK0
Look at the cost of reprint, and look at the fee you will be getting, along with future business potential (her friends etc).
If you are in the negative, walk away.
- FallowDeer0
Did you put any markup on the print?
- if you didnt then why didnt you just hand over the files?FallowDeer
- locustsloth0
If she forwards you the email she supposedly sent, it should have a timestamp which you can then crosscheck against your inbox. And like inhaler said, if it's all on you and she asked you to change it, you need to pay for the mistake, as crappy as that is. If she can't send you evidence that she requested the change, you should split it.