Common Monitors
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- scrap_paper
I'm running into issues with a client that revolve around their crappy monitors. Although I am still designing to all the appropriate specs that I know of they are still insisting that the site does not display properly on their monitors which are "industry standard" for their market.
Is there any where that I can get stats on the most common dell monitors used in places like banks and insurance companies?
- whatsup0
Though there is no industry segregation here, but in case:
- whatsup0
you'll probably have to use something like Google analytics on their website which will accurately give you their CURRENT list of user information
- whatsup0
Here is the link that goes directly there:
- whatsup0
what was their industry standard size?
- 1024x768 res but that actual size of the monitor is unknown to me.scrap_paper
- monNom0
"the site does not display properly on their monitors"
can you clarify this?
- vaxorcist0
Is it color/density rather than size?
Some offices have a row of floor to cieling windows behind them and florescent lights above them, so they tweek the contrast to make Excel readable... which makes images look horrible sometimes....
- ETM0
Have you at least gotten a screen shot from them to know what they are referring to? Sometimes clients think they are communicating one thing and they are communicating another.
- scrap_paper0
"the site does not display properly on their monitors"
Mock ups often come up darker and a little less sharp on the screenshots I've seen sent back. Getting them to co-operate with screenshots is also getting more difficult. They are just becoming difficult in general.
I also know that their IT department has just left everything at out of the box settings. At least that is according to the marketing manager that I am dealing with.
- screenshots pasted into MS-Orifice tend to get resized automatically smaller, pixelated..vaxorcist
- dMullins0
No one here has any valuable insight to go off of. You need to get a true recount of the problem from the client.
Their issue could be anything, from:
• Lights in their offices
• Screen resolution/colors
• Thousands of "necessary" browser add-ons
• Widescreen displays vs. standard displays
• Incorrect color calibrationWe really have zero information at-hand to make an information decision.
- fyoucher10
I'll put money down that they're probably working on monitors using a 800x600 rez and using AOL as their "internet" provider because everyone uses AOL. Or do they?
High fives himself!
- vaxorcist0
yes... sometimes you have to GO THERE and watch them open your stuff... suddenly something will become obvious...
- fyoucher10
Here's an even better one:
They're probably clicking your comps and saying "This button isn't working. Why can't I select the text? This websight isn't adjusting to my window".
You might want to tell them that a comp doesn't work functionally just yet.
- i've had this one. so hard to stop yourself throttling the fucking idiots.airey
- DrBombay0
If they have an existing site I would find out what their users are using and explain to them that their users are more important than their employees.
- acescence0
most PCs are 2.2 gamma out of the box, which will look a lot darker than the typical mac 1.8 gamma
- acescence0
also note that unlike a CRT monitor, an LCD has one native resolution that will look sharp, setting the monitor to any other res will look awful.
- vaxorcist0
They may simply not get the difference between a mockup and a website.... and this may be outside of their way of doing things...
Once I had a client say there's "No Internet Explorer Window" in the screenshot I sent him, which he opened in windows file manager, which shrunk it for no apparent reason....,then I photoshopped in a browser frame and re-sent it...., then the client dragged the image into his browser and saw one browser frame inside another browser frame and complained about that...
- I've learned to actually present work in person whenever possible with non-tech clients...vaxorcist
- CHRIST!!quantelpaintbox
- hahakrokdesign
- ETM0
I am going to give my rocket scientist clients all hugs tomorrow because I rarely have to deal with this level of stupidity.
- ETM0
And a note, don't email your comps out. If you have to present digitally, slap the comp image into an HTML page so they can view in in browser, at 100% size. I usually put an overlay note indicating 'non-functional sample only'.
- Make it password protected and clients think its top notch.ETM
- yes... both are good ideas....vaxorcist
- I already to this. It does make things look much more professionalscrap_paper
- scrap_paper0
So, just to continue with this ludicrous conversation:
I realized that my client is using an LCD that is set to 1024x768 which is not its native resolution (I don't know what the native res is. They have no clue how to check it and don't want to talk with their IT people).
Although I mock up a flat jpg and post it in an html page so they can view it in a browser they are still complaining about blurring issues. When I told them that they will get those blurring issues until they change to the native resolution of their monitor they accused me of trying to "pass the buck".
They are also aware that these are non functional, flat mocks.
I have windows 7 installed on my mac and switch back and forth regularly during design and dev to double check how things look.
I'm not exactly sure how else I can deliver mocks for this client.
- You did your best. If your client KNOWS their resolution, they should be able to correct it, right?monospaced
- Are you telling me they don;t notice that EVERYTHING is a bit blurry?ETM
- issue: They have monitor size set strange, therefore HTML text looks okay, but images blurred, your mockups are imagesvaxorcist