Common Monitors
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- DrBombay0
Ask them if all web sites look like shit on their monitors.
- voiceof0
Have you been to their office to see for yourself? Issues work themselves out so much quicker face to face.
- lukus_W0
Send them this link...
http://en.wikipedia.org/wiki/Nat…
Highlight these sentences:
"While CRT monitors can usually display images at various resolutions, an LCD monitor has to rely on interpolation (scaling of the image), which causes a loss of image quality."
"If a user were to map 1024×768 to a 1280×1024 screen there would be distortion as well as some image errors, as there is not a one-to-one mapping with regard to pixels. This results in noticeable quality loss and the image is much less sharp."
- lukus_W0
They might need to reset the zoom level in their browser.
- ethanfink0
Send them a specific mock example.
1. Size your files to fit there screens perfectly
2. Sharpen up everything in PSThis could be a jpg compression issue. Hopefully text will be sharpened on their anti-aliased pc machines.
- ETM0
- scrap_paper0
Their argument is that their clients (banks, insurance) are using shit monitors set to 1024x768 so they refuse to change their settings even if it will make their experience proper.
I'm delivering the mocks by email with a writeup outlining the logic and reasoning behind everything I've done. In the email there is a link to a webpage with the write up re-iterated and hyperlink navigation leading to mock 1 mock 2 mock 3 etc. Straightforward but it usually goes over well.
- lukus_W0
How are you delivering / displaying the mocks?
- lukus_W0
- But they sound like a nightmare client - maybe tell them if they want to trust you, you'll walk.lukus_W
- *don't want to trust youlukus_W
- Thought about it a few times but they make up 1/2 my income. Only thing stopping mescrap_paper
- scrap_paper0
So, just to continue with this ludicrous conversation:
I realized that my client is using an LCD that is set to 1024x768 which is not its native resolution (I don't know what the native res is. They have no clue how to check it and don't want to talk with their IT people).
Although I mock up a flat jpg and post it in an html page so they can view it in a browser they are still complaining about blurring issues. When I told them that they will get those blurring issues until they change to the native resolution of their monitor they accused me of trying to "pass the buck".
They are also aware that these are non functional, flat mocks.
I have windows 7 installed on my mac and switch back and forth regularly during design and dev to double check how things look.
I'm not exactly sure how else I can deliver mocks for this client.
- You did your best. If your client KNOWS their resolution, they should be able to correct it, right?monospaced
- Are you telling me they don;t notice that EVERYTHING is a bit blurry?ETM
- issue: They have monitor size set strange, therefore HTML text looks okay, but images blurred, your mockups are imagesvaxorcist
- ETM0
And a note, don't email your comps out. If you have to present digitally, slap the comp image into an HTML page so they can view in in browser, at 100% size. I usually put an overlay note indicating 'non-functional sample only'.
- Make it password protected and clients think its top notch.ETM
- yes... both are good ideas....vaxorcist
- I already to this. It does make things look much more professionalscrap_paper
- ETM0
I am going to give my rocket scientist clients all hugs tomorrow because I rarely have to deal with this level of stupidity.
- vaxorcist0
They may simply not get the difference between a mockup and a website.... and this may be outside of their way of doing things...
Once I had a client say there's "No Internet Explorer Window" in the screenshot I sent him, which he opened in windows file manager, which shrunk it for no apparent reason....,then I photoshopped in a browser frame and re-sent it...., then the client dragged the image into his browser and saw one browser frame inside another browser frame and complained about that...
- I've learned to actually present work in person whenever possible with non-tech clients...vaxorcist
- CHRIST!!quantelpaintbox
- hahakrokdesign
- acescence0
also note that unlike a CRT monitor, an LCD has one native resolution that will look sharp, setting the monitor to any other res will look awful.
- acescence0
most PCs are 2.2 gamma out of the box, which will look a lot darker than the typical mac 1.8 gamma
- DrBombay0
If they have an existing site I would find out what their users are using and explain to them that their users are more important than their employees.
- fyoucher10
Here's an even better one:
They're probably clicking your comps and saying "This button isn't working. Why can't I select the text? This websight isn't adjusting to my window".
You might want to tell them that a comp doesn't work functionally just yet.
- i've had this one. so hard to stop yourself throttling the fucking idiots.airey
- vaxorcist0
yes... sometimes you have to GO THERE and watch them open your stuff... suddenly something will become obvious...
- fyoucher10
I'll put money down that they're probably working on monitors using a 800x600 rez and using AOL as their "internet" provider because everyone uses AOL. Or do they?
High fives himself!