Common Monitors
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- ETM0
I am going to give my rocket scientist clients all hugs tomorrow because I rarely have to deal with this level of stupidity.
- ETM0
And a note, don't email your comps out. If you have to present digitally, slap the comp image into an HTML page so they can view in in browser, at 100% size. I usually put an overlay note indicating 'non-functional sample only'.
- Make it password protected and clients think its top notch.ETM
- yes... both are good ideas....vaxorcist
- I already to this. It does make things look much more professionalscrap_paper
- scrap_paper0
Their argument is that their clients (banks, insurance) are using shit monitors set to 1024x768 so they refuse to change their settings even if it will make their experience proper.
I'm delivering the mocks by email with a writeup outlining the logic and reasoning behind everything I've done. In the email there is a link to a webpage with the write up re-iterated and hyperlink navigation leading to mock 1 mock 2 mock 3 etc. Straightforward but it usually goes over well.
- whatsup0
Though there is no industry segregation here, but in case:
- whatsup0
you'll probably have to use something like Google analytics on their website which will accurately give you their CURRENT list of user information
- ETM0
- whatsup0
Here is the link that goes directly there:
- whatsup0
what was their industry standard size?
- 1024x768 res but that actual size of the monitor is unknown to me.scrap_paper
- monNom0
"the site does not display properly on their monitors"
can you clarify this?
- vaxorcist0
Is it color/density rather than size?
Some offices have a row of floor to cieling windows behind them and florescent lights above them, so they tweek the contrast to make Excel readable... which makes images look horrible sometimes....
- ETM0
Have you at least gotten a screen shot from them to know what they are referring to? Sometimes clients think they are communicating one thing and they are communicating another.
- ethanfink0
Send them a specific mock example.
1. Size your files to fit there screens perfectly
2. Sharpen up everything in PSThis could be a jpg compression issue. Hopefully text will be sharpened on their anti-aliased pc machines.
- lukus_W0
They might need to reset the zoom level in their browser.
- lukus_W0
Send them this link...
http://en.wikipedia.org/wiki/Nat…
Highlight these sentences:
"While CRT monitors can usually display images at various resolutions, an LCD monitor has to rely on interpolation (scaling of the image), which causes a loss of image quality."
"If a user were to map 1024×768 to a 1280×1024 screen there would be distortion as well as some image errors, as there is not a one-to-one mapping with regard to pixels. This results in noticeable quality loss and the image is much less sharp."
- scrap_paper0
So, just to continue with this ludicrous conversation:
I realized that my client is using an LCD that is set to 1024x768 which is not its native resolution (I don't know what the native res is. They have no clue how to check it and don't want to talk with their IT people).
Although I mock up a flat jpg and post it in an html page so they can view it in a browser they are still complaining about blurring issues. When I told them that they will get those blurring issues until they change to the native resolution of their monitor they accused me of trying to "pass the buck".
They are also aware that these are non functional, flat mocks.
I have windows 7 installed on my mac and switch back and forth regularly during design and dev to double check how things look.
I'm not exactly sure how else I can deliver mocks for this client.
- You did your best. If your client KNOWS their resolution, they should be able to correct it, right?monospaced
- Are you telling me they don;t notice that EVERYTHING is a bit blurry?ETM
- issue: They have monitor size set strange, therefore HTML text looks okay, but images blurred, your mockups are imagesvaxorcist
- scrap_paper0
"the site does not display properly on their monitors"
Mock ups often come up darker and a little less sharp on the screenshots I've seen sent back. Getting them to co-operate with screenshots is also getting more difficult. They are just becoming difficult in general.
I also know that their IT department has just left everything at out of the box settings. At least that is according to the marketing manager that I am dealing with.
- screenshots pasted into MS-Orifice tend to get resized automatically smaller, pixelated..vaxorcist
- lukus_W0
- But they sound like a nightmare client - maybe tell them if they want to trust you, you'll walk.lukus_W
- *don't want to trust youlukus_W
- Thought about it a few times but they make up 1/2 my income. Only thing stopping mescrap_paper
- dMullins0
No one here has any valuable insight to go off of. You need to get a true recount of the problem from the client.
Their issue could be anything, from:
• Lights in their offices
• Screen resolution/colors
• Thousands of "necessary" browser add-ons
• Widescreen displays vs. standard displays
• Incorrect color calibrationWe really have zero information at-hand to make an information decision.
- lukus_W0
How are you delivering / displaying the mocks?