Apple - Battery
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- kerus0
demand a manager, explain your case. if that doesnt work demand to speak to his boss. do not take no, they WILL give in. make sure to talk with a loudish indoor voice so everyone around can get a whiff of whats going on.
they WILL cave in.
- Meeklo0
I'm recroding the conversation as well.
At first they said that there was no problem, then they made me wait on the phone for like 20 minutes and not, it looks like its not happening.
Apple makes the best products but customer service is really bad. I'm under extended warranty, why are they making me go through all this...
- trevedda0
Keep going.
I had a BT problem and eventually emailed the chairman directly . . . and that got it sorted!
- Gucci0
call the customer service department and complain like a motherfucker.
the same thing happened to me.
they have a bunch of old "in case" batteries in a warehouse they give to unsatified customers who's batteries have given them a problem.Besides. I think the apple guy told me 300 or 600 cylces was the cutoff. if it's 300 - i can't say you're that far off.
- Gucci0
PS: my wife always reminds me that "you get more bees with honey than you do with vinegar"...
translation: be nice
... I have to be reminded a million times when I'm pissed off. Hopefully you're not as big an asshole as I am.
love, Caralho.
- Meeklo0
Gucci, that is my problem..
I'm just too damn nice.
I don't like to yell at people, when I do its only after a looooong time of meditation on the subject. It sucks but they are starting to piss me off..now they want me to send my computer.
- Meeklo0
second call they are refusing to fix the battery or send me a new one.
I dont know what else to do.
- MrD0
if there is an apple store near by go there ask for manager
that usually works everytiem
- SteveJobs0
ask a hot girl friend of yours to show a little cleavage and take it to the store manager with pouty lips.
then when she comes back with a new battery, tell her you owe her hot romantic butt secks in payment.
win-win.
- MrD0
i noticed that most of the apple store managers are females
- SteveJobs0
yeah, i've seen these 'female' store managers.
cleavage, but secks, win-win.
- Meeklo0
if there is an apple store near by go there ask for manager
that usually works everytiem
MrD
(Oct 8 07, 16:07)I did that on friday, no results.
I spend 2 hours on the phone today, and nothing.This sucks.
- Gucci0
they want your machine? say no way.
It's your work machine and you're in dire straits without it functioning at 100%.
The old saying goes: don't hesitate... escalate.
tell the person on the phone that apple sent you a faulty battery. when they don't want to give it to you or give you the runaround, politely ask to speak to a manager. They're obviously not the person you need to speak to - and/or don't fully understand your problem.
Hope it works out. If not - that's going to be the most bitter $80 you've ever spent.
- ribit0
have you told us why they are refusing?
have they told you exactly why?
does it match with what the warranty supposedly covers?
don't give up yet. I always see this sort of thing as a way to get to know they're upper management. (I once took a BT complaint up to COO level, which was sort of interesting)
- SteveJobs0
i have a friend who worked in the call center support field for many years. basically, they refuse your requests (sometimes no matter how resonable) to deter those unscrupulous folks who would take the time out of their day to wear down the support rep for a new battery. basically if you're willing to bitch and moan, be it nicely or aggressively, you WILL eventually get what you want.
this is true for any company out there, especially one the size of apple.after enough disgruntled customers blog about their experiences, to the public, the value of these warranties diminishes and apple certainly wants to avoid that.
it's just a matter of working your way through the tiers.
sad but true.
take it from me. i'm Steve Jobs.
- ribit0
which reminds me... I need to contact Applecare about the missing letters on my MacBookPro...
(its now a ' c oo ro')
- menos0
That sucks man...
i agree with you on it being their fault. My old pb had a screen defect from apple and was taken back to be replaced. Apart from the screen everything else was in pristine functioning and cosmetic condition. And supposedly they noted this down. When it was returned the casing had dents, scratches and what appeared to be deep vice marks/bites on the corners. I complained and luckily i remember the guy who id handed the pd to and even though he didn't remember how exceptionally good it was, he didn't rememeber there being any obvious marks either. So he took it back and I got it replaced once again.The main thing though is that I remember one of the techs mentioning that they don't guarantee a BRAND NEW piece of hardware to be the replacement, but one that isn't found to be defective... I was told this because the 'new' screen appeared darker in some places...
So...yeah, i guess it's your call. I would complain to them again and see what you get out of it.
- Meeklo0
Right, I didn't even mentioend that this same laptop came with 1 dead pixel right out of the box, apple does not take action unless its "7 pixels" or something like that.
This kind of things dont happen when you buy refurbished but its allowed for it to happen when its brand new.. I don't get it..
- menos0
Yeah mine had also one dead pixel right from box. new one also now has one... Also heard it has to be more than 3 (or similar but certainly not less than) dead pixels to warrant a replacement...
- menos0
" If a hardware defect arises and a valid claim is received within the Warranty Period, at its option, Apple will either (1) exchange the part with a new, used or refurbished part that is at least functionally equivalent to the original part "
http://images.apple.com/legal/wa…
just a reminder